---
title: Viewing and clearing alerts in scripClip
description: Learn how to view and review scripClip alerts.
---

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# Viewing and clearing alerts in scripClip

## Learn how to view and review scripClip alerts.

scripClip alerts give pharmacy staff timely notifications when a prescription has potentially be tampered with, lost, or when a device has a low battery. These alerts, when used properly, can increase safety for patients and prevent errors from happening. 

### Alerts types

scripClip currently has three types of alerts:

1. **Open/Close**. This alert is logged when a scripClip bag or clip-on is opened when in will-call. This safety feature ensures that prescriptions are not tampered with prior to distribution to a patient.
2. **Missing Package.** This alert happens when the continuous monitoring system detects that a scripClip bag or clip-on in will-call has not reported back after a number of checks. This could indicate that the package was accidently dispensed or has somehow left the building.
3. **Low Battery.** This alert happens when a scripClip device has a low battery while in will-call. This prevents a scripClip from having a dead battery while holding a patient's prescription.

### Viewing and clearing an Alert

1. **Open the alerts page by selecting the icon in the lefthand navigation column.** You can also view alerts directly by clicking the "view" button on the alert banner.
   
   ![Navigate to Alerts](https://help.interlinkai.com/hs-fs/hubfs/Navigate%20to%20Alerts.gif?width=520&height=269&name=Navigate%20to%20Alerts.gif)
2. **Select the alerts that need to be cleared using the checkmark next to the alert.**
3. **Click the “Locate” button to locate the selected scripClip.**
   
   **![scripClip - Alerts locate bag](https://help.interlinkai.com/hs-fs/hubfs/scripClip%20-%20Alerts%20locate%20bag.gif?width=520&height=266&name=scripClip%20-%20Alerts%20locate%20bag.gif)**
4. **Retrieve the scripClip and check the package for any issues.** For instance, if you are checking a scripClip with an Open/Close alert, inspect the package to make sure that the prescription was not tampered.
5. **On each alert, select the action that you would like to take to clear the alert.** Using the previous example, if the prescription was not tampered with after an Open/Close alert, select "Prescription OK". 
   
   ![scripClip - Alerts set bag okay](https://help.interlinkai.com/hs-fs/hubfs/scripClip%20-%20Alerts%20set%20bag%20okay.gif?width=520&height=266&name=scripClip%20-%20Alerts%20set%20bag%20okay.gif)
6. **Click “Submit” to clear the alert.**

 

- [scripClip Basics](https://help.interlinkai.com/migration/knowledge/scripclip-basics?hsLang=en)

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